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LGBTQ client engagement

LGBTQ Client Engagement

In this bundle of seven tapas, various aspects of client engagement are explored, paying particular focus to LGBTQ clients. Beginning broadly with sexual orientation and gender identity (SOGI) concepts, the bundle then examines challenges and key points that may arise with specific populations. 

Meet the instructor

Mark_Dones

Marc Dones is a trainer for t3 and the Center for Social Innovation supporting human service providers in delivering recovery-oriented, trauma-informed services to people living with substance use disorders, HIV/AIDS, and other related challenges. Previously, Marc worked at the Massachusetts Executive Office of Health and Human Services, focusing on youth violence prevention and reduction as well as systemic responses to youth homelessness. Marc was also the Director of Project Management for Child and Adolescent Services at the Massachusetts Department of Mental Health. They served on the Massachusetts Commission on LGBTQ Youth and co-chaired the Administration Committee. Marc is a graduate of New York University's Gallatin School with a concentration in Psychiatric Anthropology.